Yooneeq Limited

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Website Redesign

Website redesign accounts for around 70% of the enquiries we receive; more often than not from businesses who have invested in a website, but are disappointed at the amount of sales, leads or enquiries it generates. If your website performance is poor and your website isn’t giving you the best return on investment it will always be seen as an expense and never an investment. (more…)

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Customer Service Best Practises

Good customer service is about making an impression – a memorable experience that will inspire your customer to pass positive feedback throughout their social and business networks. In essence, your customers become unofficial advocates for your company. And it can all start with just one positive experience with your business.

The following are eight tips that take a proactive approach to customer service, converting customers into company cheerleaders:

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2 Cups of Coffee

2 Cups of Coffee

We can all learn a lot from this message.

When things in your life seem almost too much to handle, when 24 hours in a day are not enough, remember the mayonnaise jar and the 2 cups of coffee.

A professor stood before his philosophy class and had some items in front of him. When the class began, he wordlessly picked up a very large an empty mayonnaise jar and proceeded to fill it with golf balls.

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Attracting New Customers With Excellent Services

There are three things important in the eyes of the consumer; price, quality, and speed. The increasing competition in recent times, like it or not, make the producers or service providers should be able to provide those three things to the consumers. Here are tips that you can follow in order to meet consumer desires and excel in the competition:

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How well do you know your customers?

any people new to business often make the classic mistake of creating a product or service out of their personal passion (or talent) then try to sell their product or service into the marketplace without fully understanding the intended customers needs and desires.

In other words – they make ‘guesstimate’ assumptions and then jump into business.  Their belief being (more often than not) ‘I like it so you will like it as well’.  This then leaves them confused when the business they are running is just not working at all after repeated different attempts to get it to fly (or there simply isn’t enough business coming through the door to support their dream).

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