We pride ourselves on providing the ability to offer low cost, effective and efficient solutions at the highest quality and with the customer service you would expect.
If you have purchased a service from Yooneeq Ltd and are not satisified please let us know immediately by submitting a ticket through our client helpdesk at: http://www.customercare247.com or in Writing to 5 Jupiter House, Calleva Park, Reading,RG7 8NN. We will do our best to solve any problems or issues.
If for any reason you feel we have not met your expectations, we are happy to discuss this with you and provide you with a full refund providing you let us know within 14 days. This does not include items or additional services which have been stated as non-refundable.
Bespoke Design or Development
Cancellations will be considered only if the request is made before any development work has started.
If an initial deposit is requested and paid, no refund will be given if the customer backs out or changes their mind, unless the project or work has not yet started. No refunds are issued for completed development work.
Here at yooneeq we take customer support very seriously. We have a customer care and support centre that provides you with access to the knowledge base of frequently asked questions, and a ticket support system – or you can leave a message for our support team by calling 01183 10 10 10 (+44 1183 10 10 10 from Abroad) and pressing option 2 for Support.
We are available 24 hours a day 7 days a week. All requests are handled and dealt with very quickly and efficiently.